Once an order is submitted it begins processing as quickly as possible. Therefore, orders cannot be changed or cancelled once they are submitted. However, please keep in mind that orders may take up to 1-3 business days to process before they are shipped.
Esmeralda’s top priority is to satisfy all its customers. If you are not completely satisfied with your purchase, it may be returned within 21 days of the date of purchase for a full refund. Unfortunately, no returns will be accepted after this date. The item must be returned in the same condition as it was sent, unworn and with the original sales receipt. If the tags have been cut off and pinned, or secured back in any way, the item will not be accepted back.
Shipping and handling on all returned items is non-refundable. All sales are final after 21 days. Esmeralda ships all packages exclusively via USPS only. USPS is unable to ship to PO boxes or APO/FPO addresses. The 2 day shipment will begin after the standard order processing time explained above.